We stand behind every treatment we perform. If the problem persists after treatment, we come back no arguments, no extra charges. That's our commitment to every customer.
If the pest problem persists after your treatment, call us. We will schedule a follow-up visit at no additional charge to address any continuing activity where applicable to your service type.
We don't just treat what you can see. Every treatment targets the source of the infestation nests, colonies, entry points, and breeding areas to prevent the problem from returning.
Before we begin, we explain exactly what we found, what we're doing, and what you can expect from the treatment. No surprises, no upselling, no hidden charges.
Every XtermaPro technician is fully licensed, certified, and insured under Ontario pest control standards you're always getting a qualified professional, not a subcontractor.
All service calls are made in plain, unmarked vehicles. Your neighbours won't know a pest control company visited your privacy matters to us.
We use professional-grade treatments that are targeted, effective, and safe for your family, children, and pets when applied according to our protocols.
It's simple. If you're seeing pest activity after treatment, here's what to do.
Call (647) 286-9120 and let us know you're seeing continued activity. We'll ask a few questions to understand what you're observing.
We'll book a follow-up visit at a time that works for you typically within 1–2 business days.
Our technician returns, reassesses the situation, and performs any additional treatment needed to resolve the issue.
Callback visits for covered services are at no additional charge. Your satisfaction is our priority.
Our service guarantee covers callback visits for continuing pest activity related to your original treatment. The guarantee applies when pre-treatment preparation instructions (provided before your appointment) have been followed particularly important for bed bug and flea treatments.
Some pest species particularly bed bugs and pharaoh ants may require a second scheduled treatment visit as part of the standard treatment protocol. This is not a callback it's part of the plan, and is discussed with you before treatment begins.
Re-infestation from outside your property (a new introduction, a neighbouring unit, etc.) is a separate situation and will be assessed and quoted honestly.
Highly recommended and extremely professional. Amir worked quickly and efficiently to solve the problem. He is knowledgeable, friendly, helpful, always on time. Thank you!
Amir is the consummate professional. I felt fully confident in his advice and guidance. It never seemed like he was trying to sell a product but rather looking out for the best solution.
Same-day service. Free quotes. Discreet unmarked vehicles. We answer 24/7.
